Lost and found at Málaga Airport: who to contact

Where did you lose it?

Start here: where did you lose it?

There is no single lost-property desk for everything connected with Málaga Airport. The place where you lost the item decides who holds it, and contacting the wrong organisation first usually costs days. Use this list to find the right one.

• In the terminal, at the security checkpoint (a forgotten item) or in an airport car park: Aena, the airport operator. See Aena lost property.
• Put in the bins at security: treated as waste and cannot be returned. See security.
• At passport control, or your passport itself: Policía Nacional. See passport control.
• On the aircraft: your airline. See left on the plane.
• A checked bag that did not arrive or arrived damaged: your airline or its ground handler. This is a baggage claim, not lost property. See checked baggage.
• On a bus, train, coach, taxi, transfer or hire car: the operator or company concerned. See transport operators.
• In Málaga city: the Ayuntamiento de Málaga runs a municipal lost-property office. See city lost property.

This site is an independent guide. We are not Aena, an airline or a transport operator and cannot search for or hold items.

Lost in the terminal or a car park: Aena lost property

Aena handles items lost in the terminal and the other areas it runs. Aena gives the office's location as Floor 1, check-in area, opposite check-in desk 380. That is the departures area of the part of the building still signed T3. Málaga is one connected terminal, so you walk there inside the building. The telephone number is (+34) 913 211 000.

How to report an item. Aena uses an online lost property request form, linked from its Málaga information page. Aena's process has three steps:

1. Describe it. Give the item, the date, your flight number and your contact details. Aena says the description must be detailed enough to identify your object unequivocally, so include the make, colour, case, contents and any marks.
2. Confirmation. If the item is found, Aena contacts you and gives you a registration number. Keep it, because it is your reference for collection.
3. Collection. The owner must show a national ID card or passport. If someone else collects for you, they need your written authorisation as well as their own ID.

Cost and shipping. The service is free, and Aena says that because it is free, items cannot be shipped. If you cannot come back to the airport, Aena suggests arranging a courier yourself.

Not published: Aena gives no opening hours and no retention period for the Málaga office. The office is in the public check-in hall, before security and passport control, so you can reach it without a boarding pass. If you are coming to the airport only to report or collect something, phone (+34) 913 211 000 first.

Still in the terminal? Aena information desks are on Floor 1 opposite the security checkpoints, on Floor 1 in boarding area D, on Floor 0 in the baggage reclaim hall and on Floor 0 in the arrivals hall. All use (+34) 913 211 000. There is also a Support Office for Passengers, Users and Customers in the Floor 1 check-in area, on (+34) 952 048 837 or (+34) 952 048 851. Do not confuse it with the lost property office.

Car parks. Aena runs the airport car parks but publishes no lost-property channel specific to them. Its lost-property service is the logical place to start, and you should tell them which car park, level and bay you used.

Lost at the security checkpoint

Two very different situations can arise at security:

• You surrendered it. If security finds a prohibited item, you can check it in as hold luggage, give it to someone who is not travelling, or put it in the bins at the checkpoint. Aena states that items put in the bins are treated as waste and cannot be returned. Nobody can retrieve them for you.
• You forgot it in a tray. Aena publishes no separate procedure for items left at the checkpoint at Málaga. The checkpoint is inside the terminal, so our reading is that Aena's lost property service applies. Ask at the Aena information desk on Floor 1 opposite the security checkpoints straight away, then use the request form.

Lost at passport control, or a lost passport

Passport control is staffed by the Policía Nacional, not Aena. Aena lists the Policía Nacional at Málaga on Floor 0 (described by Aena as the external terminal), telephone (+34) 952 231 620. Neither Aena nor the police publishes a lost-property procedure for the border posts, so ask at the control post or phone that number.

A lost or stolen passport is a police matter even if it later turns up in lost property. Report it to the police, and contact your own embassy or consulate for an emergency travel document. Aena points to the Spanish government's administración.gob.es portal for the procedure.

Left on the plane

The aircraft is not an Aena area. Aena repeats on several of its pages, including its Málaga information page, that if you leave something on board you must contact your airline. Use the airline's customer service or lost-property channel and quote the flight number, the date and your seat number.

At Málaga, airlines are represented locally by ground handling companies. Aena publishes their contacts as baggage-incident contacts, not as lost-property contacts for items left in the cabin. They can still be a practical first call for the airline's local agent, especially soon after landing. See the table above for the numbers (checked 9 October 2026). Most of their desks are in the Floor 0 baggage reclaim hall. Hélity and Jet2 are in the Floor 1 check-in area.

Missing or damaged checked baggage is not lost property

A suitcase that did not come off the belt, or arrived damaged, is a claim against your airline, not a lost-property case. Aena states that the airline is responsible for incidents with checked luggage.

• Go to your airline's or handler's desk in the Floor 0 baggage reclaim hall and file a Property Irregularity Report (PIR) before you leave the airport.
• Make your written claim to the airline within 7 days of receiving a damaged bag, or within 21 days of receiving a delayed bag.
• AESA, the Spanish aviation authority, states that it has no competence over baggage claims. Claim directly from the airline.

Our baggage guide covers this process in full.

Lost on a bus, train, coach, taxi or hire car

The airport has no say over transport operators. Contact the operator for the vehicle you used. These contacts were checked on 9 October 2026:

• EMT airport Express bus (line A): EMT Málaga's Customer Service Centre handles lost-property enquiries. It is at Alameda Principal 47, Málaga, on 952 367 200 or 900 922 404, email [email protected]. It opens Monday to Friday 09:00-13:30 and 17:00-19:00, with shorter seasonal hours, including July and August. These details come from the Ayuntamiento de Málaga's record of the centre, which also states it has no access for people with reduced mobility. Phone or email first.
• Cercanías C-1 train: Renfe operates the line. Aena publishes Renfe's information number, 34 912 320 320. Use Renfe's information line and its claims channel.
• Metropolitan bus M-135: the Consorcio de Transporte Metropolitano del Área de Málaga is the transport authority, not the bus company. Lines are run by concession operators. The Consorcio publishes no lost-property page. Its user-attention contacts are 955 038 665, [email protected], Alameda Principal 11, 2nd floor. Ask them which company runs the line, then contact that company.
• Avanza coaches: Avanza publishes no lost-property procedure. Its conditions of carriage (clause 1.15) state that perishable items left on a coach are put in the bin and cannot be claimed. A complaints book is available on its vehicles and at its sales points. For anything else, use Avanza's customer service channel.
• ALSA and FlixBus coaches: Contact the operator through its official website, with your booking reference.
• Taxis: The taxi's licence number, shown on the vehicle and on your receipt, is what identifies it. Without it, the car is very hard to trace. You can also ask the municipal lost-property office (see below).
• Private transfer or ride-hailing (VTC): there is no airport channel. These are private contracts, so contact the company you booked with and quote the booking reference, the date and time, and the vehicle and driver details.
• Hire car: contact the rental company's Málaga Airport branch with your rental agreement number, the registration and your return time. Aena has no role here.

Málaga city lost property (OMOP)

The Ayuntamiento de Málaga runs an Oficina Municipal de Objetos Perdidos (OMOP) with a published procedure for handing in and recovering found items. To recover an item you need ID (a DNI or passport). Depending on the item, you may also need a police report or proof of ownership. The procedure is handled in person, Monday to Friday 09:00-14:00 (checked 9 October 2026).

The council's published general contact is Avenida Cervantes 4, 29016 Málaga, telephone 951 926 010, email [email protected]. Check the procedure page on the council's electronic office (sede.malaga.eu) before you go.

If you think it was stolen

If you think something was stolen rather than lost, report it to the police (a denuncia). Insurers normally ask for one, and the municipal office may need it before releasing some items. It is much easier to do before you fly home.

• Policía Nacional: Floor 0, (+34) 952 231 620.
• Guardia Civil: Floor 1, check-in area, (+34) 951 462 295, or 062.

Both contacts are as published by Aena for Málaga Airport.

Confirm these details before you go

• Aena lost property: Ask Aena for the office hours and how long it keeps items; neither detail is published for Málaga.
• Train, coach or taxi: Ask Renfe, ALSA, FlixBus or the taxi operator directly how to claim an item.
• Security or car parks: Ask Aena which lost-property process applies to items left at security or found in a car park.